As this internet company grew, requests from sales, HR, finance, or another internal business unit would be sent to the core R&D team. The engineering team used built dozens of home-grown applications for different areas of the business. Not only was the engineering team tasked with building these business unit applications, but they were also on-point to work with the help desk and support them, as no one else knew how to enhance or fix the application. Continually turning to the engineering team to build out internal applications was not a scalable or sustainable solution. To continue to scale, the company decided to keep its engineers focused on product innovation, and build its business apps on specialized enterprise cloud platforms.
The company started by evaluating Salesforce's CRM capabilities. Soon after, they began to evaluate the Force.com Platform, looking for a scalable, sustainable solution that would allow the company to quickly build, enhance and modify applications that met the company’s specific needs.
Today, nearly 70% of their business applications are in the cloud. Overall, they have more than 12 applications on the Force.com platform, including apps for data center operations, human resources, legal/security and sales and global operations.
The impact? Flexibility, agility, and scalability. The company remains committed to putting as much as possible on the public cloud. As they continue to grow, the advantage of the cloud will allow them to scale significantly by continuing to automate processes, while being able to maintain their headcount and infrastructure investment.